1. Booking Sathi plan (monthly, quarterly, half-yearly, yearly)
- You can cancel anytime on WhatsApp or by email to info@mediasathi.in.
- Cancellation takes effect at the end of your current billing period. You keep access until then.
- If you cancel within 7 days of your first payment and your WhatsApp number has not yet been connected, we refund the full amount.
- After that, fees already paid for the current billing period are not refunded, whichever period you chose.
2. Add-ons
AI chatbot and premium feature fees follow the same rules as the plan: cancel anytime, effective from the next billing period.
3. Marketing services (Meta Ads, Google Business Profile, Google Ads)
- Monthly management fees are not refundable once that month's work has started.
- To stop, give us 15 days' notice before your next billing date.
- Ad spend is paid by you directly to Meta or Google; any refund of ad spend follows their policies.
4. Websites
- Payment terms: 50% advance to start, 50% before the website goes live, unless your quote says otherwise.
- If you cancel before design work starts, the advance is refunded in full.
- After design work starts, the advance is not refundable.
- Wedding couple websites are not refundable once published.
5. Not refundable by Media Sathi
WhatsApp message charges billed by Meta, and domain or third-party purchases made in your name.
6. Payment errors
Duplicate or failed payments are refunded in full within 7 working days.
7. How refunds are paid
Approved refunds are processed within 7 working days to the original payment method. Your bank may take 5 to 10 more working days to show the credit.
8. Contact
info@mediasathi.in · +91 84341 15565