1. Agreement
These Terms are an agreement between you and BVTL INFOTECH, operating as Media Sathi. They apply to our website, the Booking Sathi platform and all our services. A signed proposal, quote or order form may add specific scope and prices; if it conflicts with these Terms, the order form wins for that project.
2. Who can use our services
Our services are for businesses. You must be at least 18 years old and authorised to accept these Terms on behalf of your business.
3. Our services
- Booking Sathi: a software platform for the WhatsApp Business Platform, including inbox, templates, broadcasts and, as add-ons, an AI chatbot and premium features.
- Marketing services: Meta Ads, Google Business Profile and Google Ads management.
- Websites: photographer websites and wedding couple websites.
Descriptions on our website are a summary; your order form sets the exact scope.
4. Your account
Give us accurate information, keep your login safe and tell us at once about any unauthorised use. You are responsible for everything done through your account, including by your team members.
5. WhatsApp Business Platform
- By using Booking Sathi with WhatsApp, you accept and must follow the WhatsApp Business Solution Terms, the WhatsApp Business Messaging Policy, the WhatsApp Commerce Policy and our Acceptable Use & Messaging Policy.
- Your WhatsApp Business Account is created in your own Meta Business portfolio, only at your request and with your consent. We access it only to provide the service, and only through people you authorise.
- Meta charges you directly for WhatsApp messages at its published rates. Our fees are separate and shown on our Pricing page. We do not add a markup to Meta's charges.
- Meta may change its features, policies, pricing, quality ratings or messaging limits, or restrict or suspend your number. We are not responsible for Meta's decisions, but we will help you respond to them.
- You must have opt-in from each person before you start a conversation with them, use approved templates outside the 24-hour customer service window, and stop messaging anyone who opts out.
- The AI chatbot answers only about your business, based on the information you give us. AI can make mistakes. You are responsible for the prices, packages and offers you configure, and you should review conversations regularly. You can turn the AI off for any chat.
- If you leave, we will help transfer your WhatsApp Business Account and related data within 30 days of your request, and then delete it from our systems unless you tell us otherwise.
6. Fees and payment
Fees are as shown on our Pricing page or order form, in Indian Rupees, plus GST. The Booking Sathi plan is billed in advance for the period you choose: monthly, quarterly, half-yearly or yearly. Add-ons and custom work are billed as quoted. If payment is more than 7 days late, we may suspend the service after notice. We will give 30 days' notice of any price change; it applies from your next billing period. Ad spend and Meta message charges are paid by you directly to Meta or Google.
7. Your responsibilities
You are responsible for the content you send, for having the right to use photos, videos and text you give us, for getting the consent your customers need, and for following all laws that apply to your business.
8. Marketing services
Ad accounts and Google Business Profiles stay in your name. We follow Meta and Google advertising policies, but ad and profile approvals are decided by those platforms. You approve creatives before they go live. We do not guarantee any number of leads, bookings or sales.
9. Websites
Deliverables, timelines and revision rounds are set in your order form (normally two rounds of revisions). Your domain is registered in your name. Ownership of the website design and content passes to you on full payment, except third-party themes, fonts or tools, which stay under their own licences.
10. Intellectual property
We own the Booking Sathi platform, our software, templates and know-how. You own your content and data. You give us a limited licence to use your content only to provide the services. We may show work we made for you (such as a website or ad) in our portfolio unless you ask us in writing not to.
11. Data protection
Our Privacy Policy explains how we handle personal data. When we process your customers' personal data, our Data Processing Terms apply and form part of these Terms.
12. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for this agreement.
13. Third-party services
Our services depend on third parties such as Meta, Google, Razorpay, AI providers and hosting companies. Their terms apply to your use of them, and we are not responsible for their outages or changes.
14. Support and availability
Support is available Monday to Saturday, 10 am to 7 pm IST, on WhatsApp and email. We work to keep Booking Sathi available at all times but cannot promise uninterrupted service. We announce planned maintenance in advance.
15. Suspension and termination
You may cancel anytime; cancellation takes effect at the end of your current billing period. We may suspend or end your service for non-payment, breach of these Terms or our Acceptable Use Policy, a request from Meta, or a legal risk. After termination, you have 30 days to export your data; after that we delete it, except what the law requires us to keep.
16. Disclaimer
Our services are provided "as is". We do not guarantee leads, bookings, revenue, ad approvals, template approvals or Meta's approval of your number.
17. Limitation of liability
We are not liable for indirect or consequential losses, such as lost profits or lost bookings. Our total liability for any claim is limited to the fees you paid us in the 3 months before the claim.
18. Indemnity
You will protect us from claims caused by your content, by messages sent without proper consent, by breach of Meta's policies, or by infringement of someone else's rights.
19. Governing law and disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute through good-faith talks for 30 days. If that fails, the courts at Gaya, Bihar will have exclusive jurisdiction.
20. General
We may update these Terms and will post changes on this page; for important changes, we will notify clients 15 days in advance. Neither party is liable for delays caused by events beyond reasonable control. If any part of these Terms is invalid, the rest stays in force.
21. Contact
BVTL INFOTECH · Baradih Gandhar, Manpur, Gaya, Bihar, India - 823003 · info@mediasathi.in · +91 84341 15565